Information about your invoice

Information about your invoice and methods of payment is available here. You choose how you want to pay your invoice, but if you do not make an active choice a paper invoice will be sent to your home address.

Your invoice

The invoice has detailed information about what it includes. If you need help understanding this information, please contact us. If you are both an electricity and grid customer with us, your total electricity cost is sent to you on one invoice. If not, you will receive two invoices. If you are also a district heating customer, you will receive the invoice for this separately.

ELECTRICITY AND GRID INVOICE

This invoice includes information about the electricity cost, the grid cost and taxes, as well as VAT. This is information that you need for comparing different companies’ prices, because you can choose which company you want to buy electricity from.

DISTRICT HEATING INVOICE

If you have district heating, the invoice shows you the cost divided into fixed costs and the price you pay for the heat.

HOW OFTEN AM I INVOICED?

The number of invoices per year is automatically decided by the amount of electricity you consume, but you can choose to receive invoices 4, 6 or 12 times a year.

PAYMENT PERIOD

The payment period for our invoices is 15 days. That means the invoice’s due date is at the end of the month and you can pay all your bills at the same time.

If you do not pay in time we will send a reminder. There is a reminder fee of SEK 60. If you still do not pay, our debt collection representative will send a demand for payment that includes accrued interest and a collection fee of SEK 180.

In case of repeated late payments or if you have unpaid debts, we will immediately send a collection letter. In exceptional cases, this may go so far that we cut off your electricity supply and further costs may be accrued.

Payment methods

How to pay your invoice is your choice. We recommend e-invoicing if you have a Swedish bank account, as this saves both time and the environment.